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Our current vacancies and latest news

Our Current Vacancies

At Time we strive to always exceed the expectations of our candidates by offering a unique service that should ultimately result in us finding the right job for you.

We work within the insurance, sales, office support, finance, temps, shipping & logistics, legal and I.T sectors in Suffolk, Essex, Norfolk and London.

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IT Customer Service Manager, Ipswich £40,000-£45,000 + benefits

V/08620

Time Appointments are delighted to be working on behalf of a prestigious firm based in Ipswich who are currently recruiting for an IT Customer Service Manager to support the Head of IT. This is a fantastic opportunity to work for a highly successful company.

You will be responsible for driving the Support Team to provide a fully comprehensive high end support service which is customer focused.

Key Duties:

  • Develop an effective and innovative service desk team which is consistently looking for new ways to upskill users knowledge through tuition, technology, media etc
  • Continuously using Business team relationships and Analytics to help shape the service offering to match the expectance and demand of the users
  • Working with an ITIL Framework to define and implement key processes that deliver team consistency, efficiency and compliance as well as well as working towards internal SLA’s
  • Managing all desktop hardware deployment (pc, laptop, printers etc)

The successful candidate will need experience in managing a Customer Service or Support team ideally within an IT setting. You will have a customer focused mind-set, excellent organisation and communication skills. A Service Delivery manager, IT or Change manager would suit this role however the client is open to suggestion.

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Please be advised that whilst every application will be considered, it might not be possible for us to respond to every application made.

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Our dedicated team of specialists are waiting to find you your perfect job. To apply for a listed job, please fill out our application form by downloading it from the link below. This can be sent back by post or by emailing it to enquiry@timeappointments.co.uk. More details can be found once downloaded.

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