Ipswich 01473 252666 | Colchester 01206 580060 | Bury St Edmunds 01284 330056 | Chelmsford 01245 200770 | Norwich 01603 510800

Customer Relations Executive

Customer Relations Executive

in Office Permanent
  • Birmingham
  • V/11197
  • £22,000 - £23,000
  • Share this job

Job Description

Time Appointments are thrilled to be working on an exceptional opportunity within a commercial insurance business in Birmingham. They are looking for a Customer Relations Executive to provide an effective complaints resolution services. This role would be perfect for someone with analytical skills and the ability to liaise with senior and professional individual.  This role is key within the business to ensure any complaints or FCA breaches are handled with care and investigated thoroughly. The client is looking for someone who has transferable skills and ideally an insurance or financial services background to fulfil this role.

 

Key Duties:

  • Assisting in co-ordinating complaints
  • Assisting in allocating new complaints received to appropriate members of the customer relations team to deal with
  • Handling inbound telephone calls and responding appropriately and in a courteous and efficient manner
  • Making outbound calls in order to gather information and otherwise expedite the ongoing complaint review and management process
  • Assisting other members of the team to deal with their complaint files
  • Assisting in providing relevant internal training and updates on complaints and complaint processes
  • Handling and resolving complaints in accordance with service standards and FCA regulations including corresponding with policyholders and solicitors by letter and telephone
  • Liaising with corporate clients, underwriters and other third parties to coordinate responses to complaints
  • Assisting in corresponding with regulatory bodies regarding complaints
  • Assisting in completing regulatory returns relating to complaints

 

The successful candidate will need to have an exceptional telephone manner, meticulous attention to detail and the ability to analyse information. This would be an exciting role for someone looking to develop a career in a corporate and professional company.

 

(V/11197)

Required skills

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England. Providing quality recruitment solutions to; Suffolk, Essex, Norfolk, Cambridgeshire, and London.

Successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006. Time also offers Temporary and Contract opportunities.

Get in touch

Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

Join our team today
We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

    Please upload a CV which is under 2MB and either a PDF or Word doc.

    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

      Privacy Preference Center