A successful company based on the outskirts of Ipswich are seeking a motivated experienced customer service representative, who is a great team player with a bubbly personality. Customer service skills are essential along with good communication skills and an excellent telephone manner.
- Processing orders and enquiries via fax, email and telephone
- Arranging service calls between the customer and the authorised Service Agents
- Liaising with the Warehouse Department to arrange customer deliveries to ensure delivery dates are met
- Maintaining good partnership with key account customers
- Conducting courtesy calls to end users and retailers to gain feedback on service
- Giving technical advice on products
The ideal candidate will have an excellent telephone manner but will also have the forward thinking mentality and the confidence to communicate with new and existing clients. You will have good computer knowledge but most importantly you must have a good sense of humour and a “can do” attitude.