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Customer Service Team Leader (Out of Hours)

Customer Service Team Leader (Out of Hours)

in Insurance , in Office Permanent
  • Ipswich
  • V/10085
  • Negotiable
  • Share this job

Job Description

Due to their continued success, our client, a highly regarded insurance company based in the town centre is currently seeking to appoint a dedicated Insurance Team Leader to lead and motivate a busy team of Customer Service and Claims Advisors. This is a fantastic opportunity to work for a leading business that recognise potential and promote from within.

 

Key Duties & Responsibilities:

  • Proactively lead and motivate a team of claims handlers to achieve team objectives.
  • Challenge current work procedures and recommend cost effective process improvements or developments that improve productivity, customer service or staff satisfaction.
  • Ensure excellent customer service is delivered to and on behalf of Clients.
  • Act as a contact point for clients on a day to day basis.
  • Lead and develop team members to reach their potential.
  • Deliver a cost-effective service within budgeted costs.
  • Continually improve employee satisfaction.

 

Key Skills & Experience Required:

  • Minimum to two years’ experience leading and motivating a team.
  • Although Insurance experience with an understanding of claims processes would be beneficial, candidates with Team Leader experience gained from a heavily customer focussed office-based role will also be considered.
  • An aptitude for people management with the ability to motivate and drive performance on a consistent basis.
  • The ability to resolve complex customer problems / issues / complaints, and a strong understanding of customer service processes and systems.
  • Computer Literate with good understanding of Microsoft packages, including Word and Excel.

 

The working hours for this role are 37.5 per week, within the hours of 17:30-08:00 Monday-Friday, and 24/7 Saturday/Sunday therefore applicants will need to be flexible in their working hours.

 

(V/10085)

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England. Providing quality recruitment solutions to; Suffolk, Essex, Norfolk, Cambridgeshire, and London.

Successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006. Time also offers Temporary and Contract opportunities.

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Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

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    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

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