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Financial Support Administrator

Financial Support Administrator

in Office Permanent
  • Ipswich
  • V/11194
  • Negotiable
  • Share this job

Job Description

Our client are a leading financial institution based in the Ipswich Town Centre who pride themselves on delivering outstanding customer experience. The main aim of the role is to help customers get onto their online accounts and help them with any issues they may have. The role will be split between customer management and administration of accounts.

 

Key Duties:

  • Deliver outstanding customer service to clients and have a sympathetic view of their needs and reasons for getting in touch
  • Regular client communication via ticketing system
  • Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
  • Translating technical lingo into more understandable terms
  • Support Product Team with inviting new users onto the system and replying to queries from wider business
  • Support clients on-boarding onto system
  • Timely responses and resolutions of support requests to agreed SLAs
  • Replying to user App Store reviews and enquiries on social media
  • Support client electronic signatures via Docu Sign when necessary
  • Have an understanding of anti-money laundering (AML) issues and ID verification processes

 

Experience and Qualifications:

  • Ideally some strong co-ordination or administration experience
  • Strong customer service/customer focussed ethos
  • Ability to work under pressure and in a regulated environment

 

(V/11194)

Required skills

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England. Providing quality recruitment solutions to; Suffolk, Essex, Norfolk, Cambridgeshire, and London.

Successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006. Time also offers Temporary and Contract opportunities.

Get in touch

Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

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    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

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