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German Speaking Customer Service

German Speaking Customer Service

in Office Permanent
  • Colchester
  • V/10307
  • £18,000 - £22,000
  • Share this job

Job Description

Our client, a global leading organisation based in Colchester, are keen to strengthen their thriving global business by appointing a dedicated German Speaking Customer Service Advisor to join their services team. The business is a worldwide company that provide services to businesses that include world renowned names. To be considered for this role, you must be able to demonstrate you can SPEAK & WRITE both GERMAN & ENGLISH fluently.

 

No previous experience is required, but candidates must be IT Literate and ideally show customer service experience gained from a retail/face to face environment in which they can transfer into an office environment.

 

The successful candidate will be part of a busy team that delivers a high-quality service to multinational customers. The role requires someone who enjoys and thrives in a customer-facing, fast-paced, business-to-business environment. You will need to be a tenacious, confident individual with a can do attitude.

 

Responsibilities:

  • Respond to inbound enquiries via telephone and email from clients in a timely manner
  • Ensure that deadlines and Service Level Agreements are adhered to.
  • Provide a high quality level of customer care
  • Take full ownership of all queries, providing a prompt resolution.
  • Manage client and candidate expectations throughout the background screening process, through clear and professional communication.
  • Consistently achieve individual targets and contributes positively to team goals.
  • Follow the correct escalation paths to liaise with Operational and Technical support teams.
  • Thoroughly and accurately document all contacts in relevant systems.

 

The ideal candidate will be a team player who is a confident communicator, detail-oriented, tenacious, willing to share best practice, and demonstrates good judgement.

This business boasts an exceptional working environment and good career prospects where you can expect comprehensive training, a varied workload and an opportunity to climb the corporate ladder.

 

(V/10307)

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England. Providing quality recruitment solutions to; Suffolk, Essex, Norfolk, Cambridgeshire, and London.

Successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006. Time also offers Temporary and Contract opportunities.

Get in touch

Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

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We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

    Please upload a CV which is under 2MB and either a PDF or Word doc.

    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

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