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Imports Customer Service

Imports Customer Service

in Shipping & Logistics Permanent
  • Felixstowe
  • V/10278
  • Negotiable
  • Share this job

Job Description

We are working with a leading logistics organisation based in Felixstowe who are recruiting for a Customer Service Agent to join their Imports Team. The successful candidate will be responsible for handling all the Import shipments arriving at the UK via deep sea or short sea.

 

Key Duties:

  • Provide exceptional customer service via telephone and e-mail.
  • Assist customers with their enquiries, provide solutions to issues arising and deal with customer complaints in a professional manner.
  • Make bookings with overseas offices and keep the client informed.
  • Liaise with customers to arrange deliveries and release of containers.
  • Check transport call-over to ensure that dates, times and destinations are correct.
  • Handle customs clearance information on behalf of the client

 

Skills & Experience:

  • Good understanding of Import shipping procedures
  • Good deep sea and/or short sea shipping knowledge
  • Basic understanding of customs procedures
  • Good knowledge of port systems Destin8 and CNS
  • Good knowledge of Odyssey system (not essential)

(V/10278)

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England. Providing quality recruitment solutions to; Suffolk, Essex, Norfolk, Cambridgeshire, and London.

Successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006. Time also offers Temporary and Contract opportunities.

Get in touch

Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

Join our team today
We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

    Please upload a CV which is under 2MB and either a PDF or Word doc.

    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

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