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IT Support Technician

IT Support Technician

in I.T & Tech Permanent
  • Ipswich
  • V/12543
  • £32,000 - £40,000
  • Share this job

Job Description

Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry.

 

Duties & Responsibilities:

  • Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues.
  • Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM’s, SAN solutions and system applications.
  • Complete system checks that include hardware, performance, configuration, asset inventory and database backups.
  • Conduct the planning, testing, installation and rollout of system updates.
  • Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues.
  • Provide timely and accurate remote telephone & remote system responses to site based technical issues.
  • Maintain accurate and timely records of all technical issues in the company fault recording system.

 

The benefits of working for this company include 25 days holiday plus bank holidays, 5% commission on the profit on anything sold, regular social events, a FREE lunch on a Friday and a contribution to your mobile phone bill!

 

Skills & Experience:

  • 3+ years of IT, Server Support or IT administration experience providing industry leading technical support and customer service.
  • Strong analytical skills, enquiring and investigative mind.
  • Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management.
  • Good knowledge with Microsoft Windows Servers
  • Good knowledge with LAN/WAN/Firewall networking.
  • Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers.
  • Good time management skills; able to meet project deadlines.
  • Ability to write clear, well-structured reports and instructions.

 

If this role sounds like something you would be interested in, Apply Now!

 

V/12543

Required skills

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England.

Providing quality recruitment solutions and successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006.

Get in touch

Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

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We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

    Please upload a CV which is under 2MB and either a PDF or Word doc.

    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

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