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Property Claims Handler

Property Claims Handler

in Insurance Permanent
  • V/11074
  • Negotiable
  • Share this job

Job Description

Time Appointments are delighted to be working on behalf of a market-leading insurance organisation who are currently going through a period of growth in which they are actively looking to add and strengthen their already exceptional team by a substantial amount. The main purpose of the role is to work as part of a team managing building & contents claims in accordance with the required service standards, performance targets & regulatory legislation (FSA Compliance).

 

Duties & Responsibilities:

  • Manage claims and control cost in line with insurer philosophy
  • Deploy claims to relevant suppliers to ensure timely response
  • Responsible for processing claim management administration tasks accurately and professionally
  • Accurate record keeping to allow effective file review and audit
  • Handling telephone and email queries from clients, suppliers and partners within SLA as well as offering advice and guidance
  • Negotiate settlement of claims with customers, clients, and suppliers where appropriate
  • Handling customer complaints in line with Company guidelines, escalating where appropriate
  • To provide excellent customer service to clients at all times
  • To comply with the Data Protection Act and FCA regulations at all times, and ensure that the principles of Treating Customers Fairly is adhered to at all times
  • Compose and generate written communication when required, in line with Company guidelines
  • Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with Company values.

 

Skills & Experience:

  • Professional and polite telephone manner
  • Intermediate computer literacy and typing skills
  • GCSE/Standard Grades English and Maths
  • A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
  • The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers.

 

Our client is looking to fill these positions ASAP and we are looking to book suitable applicants in for interviews immediately.

(V/11074)

Required skills

Time Appointments situated at 6-8 Museum Street, Ipswich, is recognised as a market leading recruitment consultancy in the East of England. Providing quality recruitment solutions to; Suffolk, Essex, Norfolk, Cambridgeshire, and London.

Successfully placing outstanding candidates into permanent Insurance, Sales, Office, Finance, Shipping & Logistics, Legal and IT roles since 2006. Time also offers Temporary and Contract opportunities.

Get in touch

Time Appointments
2nd Floor
6-8 Museum Street
Ipswich, Suffolk
IP1 1HT

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We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

    Please upload a CV which is under 2MB and either a PDF or Word doc.

    Join our team today
    We are seeking exceptional individuals. Send us your CV and we will be in touch as soon as possible!

      Please upload a CV which is under 2MB and either a PDF or Word doc.

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