Job Description
Time Appointments are delighted to be working on behalf of a market-leading insurance organisation who are currently going through a period of growth in which they are actively looking to add and strengthen their already exceptional team by a substantial amount. The main purpose of the role is to work as part of a team managing building & contents claims in accordance with the required service standards, performance targets & regulatory legislation (FSA Compliance).
Duties & Responsibilities:
- Manage claims and control cost in line with insurer philosophy
- Deploy claims to relevant suppliers to ensure timely response
- Responsible for processing claim management administration tasks accurately and professionally
- Accurate record keeping to allow effective file review and audit
- Handling telephone and email queries from clients, suppliers and partners within SLA as well as offering advice and guidance
- Negotiate settlement of claims with customers, clients, and suppliers where appropriate
- Handling customer complaints in line with Company guidelines, escalating where appropriate
- To provide excellent customer service to clients at all times
- To comply with the Data Protection Act and FCA regulations at all times, and ensure that the principles of Treating Customers Fairly is adhered to at all times
- Compose and generate written communication when required, in line with Company guidelines
- Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with Company values.
Skills & Experience:
- Professional and polite telephone manner
- Intermediate computer literacy and typing skills
- GCSE/Standard Grades English and Maths
- A positive and self-confident approach when dealing with customers, and where appropriate, representatives of the Company’s clients.
- The ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers.
Our client is looking to fill these positions ASAP and we are looking to book suitable applicants in for interviews immediately.
(V/11074)
