We are delighted to be recruiting on behalf of a successful, fast-growing business who are looking to appoint a Customer Service Agent to join their thriving team. Based on outskirts of Bury St Edmunds. We are looking for individuals who are personable and self-motivated, with a positive attitude and excellent communication skills.

Key Responsibilities:

• Liaising with prospective customers to process brochure requests.
• Booking and managing appointments for the team of representatives.
• Experience working with CRM software is preferable.
• Dealing with inbound enquiries from referrals and advertising campaigns in newspapers & magazines, direct mail and digital marketing.

Skills & Experience Required:

• Proven customer service experience.
• Perseverance, outstanding interpersonal skills, and ability to develop rapport with new and existing customers.
• Patience, time management skills and the ability to prioritise tasks.
• Ability to work in a fast-paced and sometimes challenging environment and a determination to succeed.