Our client, a well-established business within the shipping and logistics industry, is looking to recruit a Customer Service Executive to join their team. The successful candidate will play a key role in delivering a high standard of customer service, handling customer enquiries, tracking shipments, resolving delivery issues and coordinating shipments from initial collection through to final delivery, ensuring a smooth and efficient service throughout.

Key Responsibilities

• Respond to customer enquiries via telephone, email and other communication channels.
• Provide shipment updates, tracking information and delivery schedules.
• Liaise with shipping lines, freight forwarders, hauliers, suppliers and internal departments.
• Monitor shipments and proactively communicate any delays or operational issues.
• Investigate and resolve customer complaints and delivery discrepancies.
• Process shipping documentation, booking requests and customer instructions accurately.
• Maintain accurate customer records and update internal systems.
• Ensure customers receive timely and professional communication throughout the shipping process.
• Work closely with the operations team to ensure shipments are handled efficiently.
• Meet customer service targets and maintain excellent customer satisfaction levels.

Skills & Experience Required

• Previous experience in a customer service role, ideally within shipping, freight forwarding or logistics.
• Excellent verbal and written communication skills.
• Strong organisational and administrative skills.
• Good attention to detail and the ability to multitask.
• Confident using Microsoft Office and customer management systems.
• Ability to work under pressure and meet deadlines.
• A proactive, positive and customer-focused attitude.
• Ability to work independently and as part of a team.

Benefits & Package

• Competitive salary, dependent on experience.
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Opportunities for career progression and professional development.
• Friendly and supportive working environment.
• Ongoing training and development.