We are looking for a confident and people-focused Credit Controller to join their busy Finance department.  You’ll play a pivotal role in managing the company’s debtor process, ensuring that outstanding debts are recovered in a timely and professional manner. You will play a vital role in maintaining positive cash flow while preserving strong customer relationships working closely with Sales managers and other key stakeholders in the business.

Duties & responsibilities:

• Update all customer accounts daily ensuring payments are allocated, and any invoice queries are flagged in a timely manner.
• Follow up rigorously with customers on any unallocated payments or invoices in query and tracking feedback.
• Work with our Sales department to track, report and resolve invoices in query, including measuring KPI’s.

• Contact customers to chase overdue debts, placing accounts on hold as required (for the Southern division of the business).
• Monitor customer credit limits, obtaining information for credit limit reviews when required from customers, conducting credit checks (for the Southern division of the business).
• Liaise with our Sales Office where accounts are on hold approving or rejecting orders as required (for the Southern division of the business).
• Generate all monthly customer statements ensuring distribution each month to customers electronically.
• Produce routine debtor reporting to key stakeholders, ensuring accuracy and clarity of information
• Attend quarterly meetings with regional Sales Managers together with the Finance Manager, discussing any collection concerns.
• Creation of new customers in our ERP/CRM systems following company procedures
• Providing cover for new customer onboarding process as required.
• Other ad-hoc department tasks as required, including holiday cover for other Finance team members

Skills & experience required:

• Accounting/Finance background
• Previous experience in a business-to-business credit control role – minimum of 2 years.
• Accuracy and strong attention to detail
• Excellent numeracy and literacy
• Problem solving ability, willingness to adapt and find solutions.
• Excellent communication skills, both written and verbal
• Proven experience of working to deadlines
• Ability to work within a fast-paced environment, multi-task and prioritise workload
• Proven level of Computer literacy – Microsoft Excel particularly
• Motivated, driven and dedication to deliver and maintain high standards of service

Benefits:

• Industry-leading training and development
• Competitive salary and benefits package
• Investors in People Platinum & Wellbeing Gold-accredited employer
• Supportive, friendly team culture
• Genuine opportunities for career growth and internal promotion