Time Appointments are delighted to be working on behalf of a national organisation who are looking for an experienced Customer Service Administrator to join their growing team based on the outskirts of Ipswich.

Duties & Responsibilities:

• To be the main point of contact for customers, Project Managers, Depots and Fitters
• Organising engineer’s diary
• Helping customers with their faults in their product
• Dealing with any issues/complaints
• Processing replacements in a timely manner
• Obtaining new parts and organising them to be fitted by engineers
• Answering inbound calls
• Liaising with customers in regard to products needing to be service under their warranty period
• Ensure all works are scheduled and allocated to the relevant departments
• Delivering excellent levels of customer service

To be successful in this role you will have to possess outstanding customer service and problem-solving skills. The ideal candidate will have experience within a similar role and is used to working within a fast-paced environment. You will also need to proficient on all MS packages. Experience dealing within a busy, fast paced environment would be advantageous.