Time Appointments are delighted to be working on behalf of an exceptional business based in Ipswich, who are currently recruiting for a Customer Service Coordinator. Our client is a leading and unique company in an exciting industry and have developed a high demand for their services based on their fantastic reputation.

This market-leading company offers a brilliant working environment and the opportunity to master and learn new skills.

Key Responsibilities:

· Processing paperwork e.g. booking in deliveries, booking on courier orders, printing delivery Notes for drivers

· Speaking to sites and drivers to ensure the vehicles are offloaded in a timely manner

· Chasing drivers for ETA’s and making customers and sales aware

· Liaising with all departments and depots to keep them informed of issues

· Escalate any delivery issues to planning team or management.

· Assisting with the routing of trucks when required

· Liaising with the sales teams in all four depots to ensure deliveries can be made

· Keeping sales updated on any site/delivery issues

· Update saved delivery addresses with any new relevant site info

· Develop strong working relationships and maintain regular contact with drivers

Skills Needed:

· Excellent communication skills

· Brilliant organisational skills

· Ability to work to deadlines

· Able to work well within a team

· Problem solving skills

Benefits:

Monday to Friday

25 days holiday plus bank holidays

Free parking in Ipswich Centre

Pension scheme

Career progression

(V/13888)