Time Appointments are thrilled to be working on behalf of a business who are looking for an Ecommerce Logistics Coordinator to join their team. This is a fantastic opportunity for someone who has strong organizational, communication, and problem-solving skills, along with experience in logistics.

This role supports running of the online store, helping process customer orders, prepare deliveries and assist with customer enquiries.

Key Responsibilities:

• Picking, packing and dispatching online orders.
• Supporting customers with order queries.
• Assisting with uploading and updating products on the website.
• Helping keep product information accurate online.
• Prepare orders for courier collection and ensure correct shipping documentation is included.
• Respond to customer enquiries.
• Help resolve customer issues in a professional and timely manner.
• Ensure a positive customer experience for all purchases.
• Support the Ecommerce Lead with uploading new products to the website.
• Assist with updating product descriptions, images and pricing.
• Help maintain accurate product information across the web shop.
• Work with teams to ensure products are available for online sales.
• Support seasonal promotions and sales campaigns by preparing stock and orders.

Previous Skills & Experience:

• Good organisational skills and attention to detail.
• Comfortable using computers and basic online systems.
• Ability to work in a fast-paced environment with multiple orders.
• Good communication skills and a helpful attitude with customers.
• Reliable and able to work independently as well as part of a team.

Benefits:

• Health shield Cash Back Plan.
• Employee Assistance Program.
• Long Service Awards.
• Financial Wellbeing meetings.
• Company Pension Scheme.
• Onsite parking.