We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich.

This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts.

There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach.

Key Responsibilities

• Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products.
• Source products, check availability, prepare competitive quotations and process orders accurately.
• Build strong relationships with existing customers, encouraging repeat business and account growth.
• Identify opportunities to upsell and cross-sell relevant products.
• Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities.
• Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
• Resolve customer queries and delivery issues professionally.
• Work collaboratively with colleagues to ensure a smooth and efficient service.

Previous Skills & Experience:

• An excellent telephone manner and strong written communication skills.
• The ability to build rapport and develop lasting customer relationships.
• Confidence identifying sales opportunities without a high-pressure approach.
• Good organisational skills and attention to detail.
• Strong problem-solving skills and the ability to manage enquiries through to completion.
• Confidence using email, spreadsheets and general business systems.
• A flexible, team-focused attitude suited to a small business environment.

Experience in internal sales, telephone sales, customer service, account management or a trade-related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important.

Benefits:

• Salary of up to £30,000, depending on experience.
• Annual profit share of up to £3,000.
• A friendly, supportive team environment.
• An established customer base and opportunities to develop accounts.
• Varied responsibilities across sales, customer service, purchasing and supplier negotiation.
• A relationship-focused sales environment without aggressive targets.