We are excited to be recruiting on behalf of an industry-leading company that is looking to recruit an experienced and customer-focused Internal Sales Specialist to strengthen its team based in Thetford.

The successful applicant will be responsible for customer account management and supporting an effective sales quotation process, as well as facilitating communication between other departments and customers. You will work closely alongside the Sales Team to ensure the smooth progression of new sales enquiries, contributing towards the achievement of sales targets and the company’s overall objectives.

Key Duties & Responsibilities Include:

• Handling incoming sales enquiries, identifying and converting sales opportunities.
• Answering customer queries, resolving concerns and providing additional information where required.
• Understanding customer needs and requirements to provide an excellent level of service.
• Building and strengthening relationships with new and existing customers.
• Monitoring existing orders and communicating any potential issues or delays.
• Preparing and submitting quotations and uploading sales orders.
• Estimating delivery costs and providing accurate information to customers.
• Working closely with internal departments to ensure customer requirements are communicated and fulfilled effectively.
• Supporting the Sales Team with day-to-day sales administration and customer account management.

Skills & Experience Required:

• Proven experience in customer account management or internal sales, with a proactive and confident approach.
• Excellent interpersonal and communication skills, with a natural ability to develop and maintain strong relationships with clients and colleagues alike.
• Ability to work effectively in a fast-paced and sometimes challenging environment, with a strong determination to succeed.
• Strong accuracy and attention to detail.
• Excellent organisational skills, with the ability to manage and prioritise multiple tasks.
• Strong customer service skills and a professional approach.
• Great work ethic and a positive ‘can-do’ attitude.
• Ability to work effectively as part of a team while also using your own initiative.