IT Account Manager (Remote)
in I.T & Tech , in Office PermanentJob Description
Our client, a leading IT Company, are looking for an Account Manager to join their team to maintain, develop and strengthen relationships with customers. This is a remote role with occasional travel into their Ipswich office. If you are a passionate individual, enjoy providing an excellent service to customers and have an appreciation for web design, apply now!
Key Responsibilities:
- Pro-actively contacting customers as part of the sales pipeline
- Reactive handling of inbound customer queries
- Lead a culture of exceptional customer service
- Assure portfolio quality through effective communication with customers and team members
- Understand, interpret and communicate client briefs
- Manage smooth project workflows
- Resolve any problems customers have with software and projects
- Monitor and control recurring services
- Assistance with documentation
- Support/training customers on subscriptions
Skills & Requirements:
- Excellent communication skills
- A positive and patient approach
- A professional, friendly and respectful manner
- Client-facing customer support experience
- Knowledge of web technologies and branding
- An appreciation of great design and improving user experiences
- A clear desire to explore latest web technologies
- An appetite for innovation and impeccable standards
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