Job Description
A fantastic opportunity has arisen for a dedicated Motor Claims Handler to join a developing Commercial Insurance Specialist based in Chelmsford. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. This client is open to all levels of experience, including TP and AD, with your career development being at the forefront of what they do!
Key Responsibilities:
· Pro-actively manage all aspects of a claim from notification through to conclusion.
· Provide an excellent claims handling service, in accordance with company procedures and service standards.
· Investigate and resolve claims in a professional, timely and pro-active manner.
· Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
· Manage all aspects of damage sustained to the policyholders’ vehicle, where possible via the use of the dedicated network of vehicle repairers.
· Updating additional Information on existing claims.
· To continuously drive improvement in the service delivery to clients.
· Responding to correspondence received from customers, third parties, Insurers and Brokers.
Requirements:
· Minimum 1 years’ experience of working in a Motor Claims role
· TP or AD experience
· A genuine desire to engage in future learning opportunities and continuous professional development
· Strong customer service, and communication skills both written and verbal
· A proactive approach and enthusiastic attitude
Benefits:
· A competitive salary
· 25 days holiday plus bank holidays
· Pension scheme
· Payday lunch once a month
· Free onsite parking
· Long service awards and bonuses
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