Job Description
A fantastic opportunity has arisen for a dedicated Motor Claims Handler to join one of the UK’s leading loss-adjusters, on a remote basis. This is an exceptional opportunity to join a reputable organisation who are looking for ambitious, resilient, and talented individuals to join their team. The successful candidate will demonstrate a passion for their work, willing to go to extra mile for customers and always strive to provide the best service.
Key Responsibilities:
· Pro-actively manage all aspects of a claim from notification through to conclusion.
· Provide an excellent claims handling service, in accordance with company procedures and service standards.
· Investigate and resolve claims in a professional, timely and pro-active manner.
· Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.
· Updating additional Information on existing claims.
· To continuously drive improvement in the service delivery to clients.
· Responding to correspondence received from customers, third parties, Insurers and Brokers.
Requirements:
· Experience of working in a Motor Claims role
· Experience with either Third Party Damage, FNOL or Low Level Injury
· Strong customer service, and communication skills both written and verbal
· A proactive approach and enthusiastic attitude
V/12690
