We are delighted to be working with a highly innovative organisation within the insurance sector that’s continuing to grow and modernise its claims function. They are now seeking an experienced Motor Claims Manager to lead a remote team of skilled claims professionals, driving operational performance and ensuring an exceptional customer experience. This is an exciting opportunity to join a forward-thinking company that embraces technology and fresh thinking to enhance efficiency, collaboration, and service delivery.

As Motor Claims Manager, you’ll be responsible for leading a team of seniors and adjusters handling a range of motor claims, including complex and bodily injury cases. You’ll combine your technical expertise with strong leadership skills to ensure quality, compliance, and customer satisfaction are consistently achieved. You’ll play a key role in implementing best practice processes, using data to identify improvements, and fostering a culture of accountability and professional growth within your team.

Key Responsibilities

• Lead, motivate, and support a team of remote motor claims professionals.
• Manage your own caseload, including complex and higher-value claims.
• Monitor performance, ensuring targets and compliance standards are met.
• Use data and insight to spot trends, improve processes, and boost efficiency.
• Monitor performance against SLAs and regulatory requirements.
• Collaborate with internal departments to deliver seamless client service.
• Handle escalated or complex cases, offering guidance and support to the team.
• Help recruit, train, and develop your team to reach their full potential.

About You

• Minimum of 10 years’ experience within insurance claims, ideally across motor, property, or liability lines.
• Proven experience managing or mentoring a team, ideally within a remote environment.
• Strong technical understanding of bodily injury and liability claims.
• CII Diploma (or working towards) preferred.
• Excellent communication and leadership skills with a collaborative approach.
• Comfortable leveraging technology and analytics to enhance claims processes.

In return the successful candidate will receive:

• A generous and competitive annual salary
• Substantial health-insurance package
• Pension plan with employer contributions
• Industry Qualifications paid for (after a qualifying period)
• Competitive holiday / leave policy in addition to bank holidays
• Regular corporate retreats to build team cohesion, reinforce culture, and have fun
• All the technology you require to allow to work from home effectively and comfortable

If you’re a motivated leader with a passion for delivering excellence in claims management and are seeking a role with flexibility and forward-thinking values, we’d love to hear from you.