Time Appointments are working alongside a global Claims Management Company based in Chelmsford who are currently seeking to appoint a dedicated Claims Team Leader to lead and motivate a busy team of Property Claims Handlers. The successful candidate will become part of a fantastic company who offer great routes of career progression and learning and development opportunities.

Key Skills & Experience Required:

• Minimum to three years’ experience leading and motivating a successful team of property claims handlers
• Extensive experience handling property claims from cradle-to-grave
• An aptitude for people management with the ability to motivate and drive performance on a consistent basis
• The ability to resolve complex customer challenges, issues and complaints, and a strong understanding of customer service processes
• Proven influencing and decision-making capabilities
• Outstanding communication and interpersonal skills, written and verbal

Key Duties & Responsibilities:

• Proactively leading and motivating a team of claims handlers to achieve team objectives
• Managing own small case of claims

• Overseeing and monitoring the lifecycle of the desk-based teams claims, and dealing with technical referrals from the team

• Leading and developing team members to reach their potential, ensuing targets and personal goals are achieved
• Planning and conducting 1-2-1 meetings and appraisals
• Holiday and absence management
• Identifying training needs within the team and implementing any necessary training
• Continually improve employee satisfaction